Hawkstone Integration, LLC (“Hawkstone,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, mobile applications, SMS/MMS messaging, and related services (the “Services”), including smart lighting integrations with audio and smart home platforms.

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1) Information We Collect

a) Information You Provide

• Account/Quotes: name, email, phone, address, password, preferences.
• Orders & Payments: billing/shipping details, purchase history (payment cards are processed by secure third-party processors; we don’t store full card numbers).
• Communications: support requests, reviews, survey responses.

b) Information Collected Automatically

• Device/Usage: IP, device IDs, browser/OS, access times, referring URLs, app usage stats.
• App Data: lighting preferences, schedules, device settings.
• Cookies/Beacons: we use cookies and similar tech to improve performance and personalize content (see Cookies).

c) Smart Devices & Integrations

• Audio/Motion: opt-in features (music sync, voice control, motion) may access microphone/sensors. Audio is processed locally unless you explicitly enable cloud features.
• Third-Party Platforms: if you connect Amazon Alexa, Google Home, Apple HomeKit, or Control4, we may receive info per your settings.

d) Dealers & Installers

If you purchase through a dealer or authorized installer, we may receive your contact and installation details to coordinate service.

2) How We Use Information

• Provide, operate, and improve the Services and products.
• Process orders, payments, and fulfill requests.
• Personalize experiences and deliver customer support.
• Enable app features (lighting control, scheduling, integrations).
• Communicate account updates, offers, and security alerts.
• Analyze usage to improve our Services and for safety/fraud prevention.
• Comply with legal obligations and enforce our terms.

3) How We Share Information

• Service Providers: payment processing, hosting, analytics, customer support.
• Dealers/Installers: to coordinate installation and support.
• Smart Platforms (opt-in): Amazon/Google/Apple/Control4 to enable integrations.
• Legal/Safety: to comply with law or protect rights, property, or safety.
• Business Transfers: merger, acquisition, financing, or sale of assets.

We do not sell personal information for monetary consideration.

4) SMS/MMS Messaging & 10DLC Compliance

We comply with 10DLC rules to keep messaging transparent and secure.

• Consent & Opt-In: By opting in, you agree to receive account notifications (e.g., scheduling reminders/confirmations) and customer care messages at the number provided. Message frequency varies. Message/data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out; reply HELP for help or call (877) 778-4295.
• Data We Collect: name, phone number, and device info necessary for messaging and compliance.
• How We Use It: to send notifications, service updates, and limited promotional messages in compliance with 10DLC.
• No Sale/Sharing of Mobile Data: We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All categories in this policy exclude text messaging originator opt-in data and consent; this information is not shared with any third parties.

5) Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict/object to processing, opt out of targeted advertising/profiling, obtain portability, and withdraw consent.

To exercise rights, contact us at privacy@hawkstoneintegration.com or (877) 778-4295. We will verify your identity and respond within required timeframes.

6) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect their personal information. If we learn we have, we will delete it promptly.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system is 100% secure—please use strong passwords and protect your credentials.

8) Data Retention

We retain information as long as needed to provide Services and to satisfy legal, tax, accounting, or reporting requirements. When no longer needed, we delete or anonymize it.

9) International Users

If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S. We comply with applicable cross-border data transfer laws (including GDPR, where applicable).

10) Marketing & First-Party Data (Google & META)

We may share first-party data (e.g., form entries, purchases, browsing behavior) with Google and META to deliver personalized content, measure performance, and optimize campaigns.

• Typical Data: site interactions, device/browser info, cookies, and data you submit.
• Uses: personalized advertising, campaign analysis, and retargeting.
• Controls: manage preferences at Google Ad Settings and META Ad Preferences.

We do not sell or rent your data to third parties.

11) Cookies

We use cookies to improve access (e.g., keep you signed in), understand usage, and personalize content. You can control cookies in your browser; some features may not work without them.

12) Third-Party Links

Our Services may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies.

13) Changes to This Policy

We may update this Policy from time to time. Material changes will be posted here with a revised “Last Updated” date. Your continued use of the Services means you accept the updated Policy.

14) Contact Us

Notices for Specific Jurisdictions

California Residents (CCPA/CPRA): You may request information about our collection, use, and disclosure of your personal information over the past 12 months, request deletion, correct inaccuracies, and opt out of “sharing” for cross-context behavioral advertising. You may designate an authorized agent. We will not discriminate against you for exercising your rights.

European Union/UK (GDPR): You may lodge a complaint with your local supervisory authority if you believe your rights have been violated.

Illinois (BIPA): If any feature processes biometric information (e.g., voice), we will obtain written consent before collection/storage and handle such data per applicable law.